Troubleshooting & FAQHow-to
Top questions
Quick answers to the things people ask most.
Is Poker Hawk free?
It’s free for players and free to try for hosts. Hosting more/larger events unlocks with a plan — see Choosing a plan.
Do players need to install anything?
No — players can join a tournament with a code or link. The app adds their own clock, seat, stats, and self-serve re-entry.
Can I run it without internet?
Poker Hawk syncs across devices and backs up your event, so a connection is needed to keep the room’s displays and players in sync.
How do I show the clock on a TV?
Pair a TV or open the HUD in a browser — see Open the audience HUD and Pair a TV display.
Coming from other software?
See Switching from The Tournament Director for the lay of the land.
Still stuck? Every article has a “Contact support” link at the bottom.
Keep learning
A player is stuck on “pending” check-in
What to do when a player requested check-in but isn’t getting seated.
My TV display won’t connect
Fixes when a paired TV or browser display goes blank or offline.
A payment failed or my card was declined
Retry a charge, update your card, or fix a past-due subscription.
Run your own tournament with Poker Hawk.
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