Troubleshooting & FAQHow-to
Top questions
Quick answers to the things people ask most.
Is Poker Hawk free?
Players are free, and Basic hosts can run one table free with no time limit. Pro and Elite add multi-table capacity and advanced hosting tools — see Choosing a plan.
Do players need to install anything?
No — players can join a tournament with a code or link. The app adds their own clock, seat, stats, and self-serve re-entry.
Can I run it without internet?
Poker Hawk syncs across devices and backs up your event, so a connection is needed to keep the room’s displays and players in sync.
How do I show the clock on a TV?
Pair a TV or open the HUD in a browser — see Open the audience HUD and Pair a TV display.
Coming from other software?
See Switching from The Tournament Director for the lay of the land.
Still stuck? Every article has a “Contact support” link at the bottom.
Keep learning
A player is stuck on “pending” check-in
What to do when a player requested check-in but isn’t getting seated.
My TV display won’t connect
Fixes when a paired TV or browser display goes blank or offline.
A payment failed or my card was declined
Retry a charge, update your card, or fix a past-due subscription.
Run your own tournament with Poker Hawk.
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