Troubleshooting & FAQHow-to

A payment failed or my card was declined

Retry a charge, update your card, or fix a past-due subscription.

A declined charge is usually a card issue and is quick to fix from the billing portal.

Open your subscription

Profile → Subscription opens the secure billing portal in your browser.

Update your payment method

Add a new card and remove the old one — see Updating your payment method.

Retry the open invoice

The portal shows a Retry button next to any failed/open invoice. Retry it once the new card is on file.

If your plan went past-due, hosting limits may be paused until the charge clears. Retrying the invoice restores it right away.

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